Frequently Asked Questions (FAQ)

1. When will my order ship?

Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order has shipped. 

2. How long does shipping take?

Delivery times vary by location:

• USA: 5–12 business days

• Canada: 7–15 business days

• UK & Europe: 7–15 business days

• Australia: 10–20 business days

• Worldwide: 10–25 business days

These are estimates and may vary due to customs or carrier delays. 

3. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. Tracking updates may take 24–48 hours to appear.

4. Do you accept returns?

Yes — we accept returns within 30 days of delivery. Items must be unused, unopened, and in original packaging.

For hygiene reasons, opened beauty products cannot be returned.

5. How do I request a refund?

Email us at [Your Support Email] with your order number. Once your return is received and inspected, refunds are issued within 3–7 business days. 

6. What if my item arrives damaged or incorrect?

Email us within 48 hours of delivery with:

• Your order number

• A photo of the item

• A photo of the packaging

We will replace or resolve the issue quickly.

7. Can I cancel my order?

Orders can be canceled within 2 hours of purchase. After that, your order may already be processing. 

8. Do you ship internationally?

Yes — we ship worldwide. International orders may be subject to customs fees or import taxes.

9. What payment methods do you accept?

We accept:

• Credit & debit cards

• PayPal

• Shop Pay

• Apple Pay

• Google Pay 

  10. How can I contact customer support?

  You can reach us at: clinejessica1975@gmail.com We respond within 24–48 hours on business days.