Refund policy

Thank you for shopping with us. We want you to love every beauty product you receive. If something isn’t right, we’re here to help. 

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

• Unused

• Unopened

• In their original packaging

• In the same condition you received them

For hygiene and safety reasons, opened beauty products cannot be returned. 

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 3–7 business days.

Shipping fees are non‑refundable. 

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [your support email] with your order number and a photo of the issue. 

Order Issues & Damaged Items

If your item arrives damaged, defective, or incorrect, email us within 48 hours of delivery at [your support email] with:

• Your order number

• A photo of the item

• A photo of the packaging

We will resolve the issue quickly. 

Cancellations

Orders can be canceled within 2 hours of purchase. After that, your order may already be processing and cannot be canceled. 

Non‑Returnable Items

• Opened beauty products

• Used items

• Clearance or final‑sale items

• Gift cards 

  To return your product, mail it to: 7502 Taw St, North Chesterfield VA 23237

  Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. 

  Need Help?

  For any questions about returns or refunds, contact us at: clinejerssica1975@gmail.com